BASIS Dispatch Module
Dispatch & Services Module Streamlines your Entire Field Ticketing Process, from Operations, to Field Personnel, to Invoicing
Gives your employees the tools for success and allows your whole team to provide superior customer service. The Basis Dispatch module supports the following features:
Create dispatch tickets for field delivery, pickup or service
Allow for scheduling dispatch tasks to field technicians or drivers with priority scheduling and instructions
Real-time delivery of tasks to field personnel or cellular or wi-fi connected devices.
Allow field technicians to perform these tasks and capture information digitally.
Signature capture in the field for dispatch/services tickets
Field tickets can be digitally signed directly on the mobile device
Input can be completed in offline mode when no connections are available
Completed tasks are uploaded back to the home office for processing when data connection is restored.
Provides your management team with information to make quick decisions including…
Assignment of tasks to personnel that are available
Eliminate the need for paper based forms
Provide real time data on employee scheduling and job progress
Keep track of equipment repairs, job time and costs
Dispatch dashboard for high-level view of all activities.